Troubleshooting

Before the following ensure you have the correct USB drivers installed. Make sure the device shows up in device manager as the following

 

 

If the program is "green" but volume isn't being controlled.

This means a COM port is connected to but the software isn't receiving any signals. Three common reasons are its the wrong COM port, incorrect USB drivers, or there is something wrong with the device. Firstly verify the correct COM port is selected. You can check this by seeing which COM port shows up when you plug in your device. Then, if the issue persists you can try using the firmware flasher to fix any corruption in the devices firmware. Although unlikely it can happen. Please contact me through support and I will sort you out!

You may get a unknown publisher warning. This is normal. As a small business  I cannot afford associated software publishing costs . If you’re concerned, the full source code and additional information is openly available on GitHub. My GitHub username is Wilsondotzip. I strive to make the development process for the VolumeMaster and its associated software as transparent as possible.